Job Regional Sales Manager, St. John's

Key Responsibilities:

• Develop and execute customer success strategies to ensure client satisfaction, retention, and long-term partnerships.
  

• Serve as the primary point of contact for assigned customer portfolios, managing client onboarding, health checks, escalation resolution, and renewal processes.
  

• Collaborate with Sales, Product, Marketing, and Support teams to align customer expectations with product capabilities and delivery timelines.
  

• Build deep relationships with key stakeholders, driving continuous value realization and product adoption.
  

• Monitor customer success metrics (e.g., churn, Net Promoter Score, Customer Satisfaction), and implement improvement plans.
  

• Manage customer onboarding, training, onboarding documentation, quarterly business reviews, and ongoing consulting.
  

• Advocate customer needs internally to influence product roadmap and service enhancements.
  

• Support contract negotiations and upsell/expansion opportunities aligned with company growth objectives.
  

Education & Experience:

• Master's degree in Business Administration, Marketing, Communications, or related field.
  

• Minimum 3–5 years of experience in customer success, account management, or a related client-facing leadership role.
  

• Experience collaborating with cross-functional teams to influence outcomes and customer value delivery.
  

Technical & Professional Skills:

• Strong understanding of customer success best practices, customer lifecycle management, and retention strategies.
  

• Excellent communication skills — both written and verbal — with the ability to engage at all organizational levels.
  

• Analytical mindset with ability to use customer success metrics to drive decisions.
  

• Proactive problem-solving skills, empathy, and strong interpersonal abilities.
  

• Ability to plan, organize, and prioritize work to meet deadlines.
  

• CRM software proficiency (e.g., Salesforce, HubSpot, Gainsight) and familiarity with customer success tools.
  

Benefits package offered: Health, Dental, Vision and extended health Insurance via Bluecross is provided as part of the package

Location of work: St. John’s, Newfoundland & Labrador, Canada